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Excellentbrandsh provides wardrobe consultation services rather than physical products. This Return Policy outlines our cancellation, refund, and satisfaction guarantee policies for our styling services.
We understand that schedules change. Our cancellation policy is designed to be fair to both our clients and our professional stylists.
Cancellations made 48 hours or more before your scheduled consultation will receive a full refund. The refund will be processed to your original payment method within 5-7 business days.
Cancellations made less than 48 hours before your appointment are subject to a 50% cancellation fee. The remaining 50% will be refunded to your original payment method.
If you miss your scheduled consultation without prior notice, the full payment is non-refundable. We reserve significant time for each client and cannot fill last-minute cancellations.
We are happy to reschedule your wardrobe consultation at no additional charge if you provide at least 48 hours notice. You may reschedule up to two times. Additional rescheduling requests may be subject to a fee.
Your satisfaction with our wardrobe consultation services is important to us. If you are not satisfied with your consultation, please contact us within 7 days of your appointment.
We will work with you to:
When a refund is approved, it will be processed according to the following timeline:
You will receive an email confirmation once your refund has been processed by excellentbrandsh.
The following are non-refundable:
If you wish to upgrade your consultation package before your appointment, you may do so by paying the difference in price. Downgrades are not permitted once a booking is confirmed, but you may cancel and rebook according to our cancellation policy.
In the event of severe weather, natural disasters, or other emergency situations that prevent us from conducting your consultation, we will contact you to reschedule at no charge. If rescheduling is not possible, a full refund will be provided.
For virtual consultations, if technical difficulties prevent us from completing your session, we will reschedule at no additional cost. If the issue cannot be resolved, you will receive a full refund.
If you have a concern about our services or a refund request, please contact us directly first. We are committed to resolving any issues amicably. Most concerns can be addressed through direct communication with our team at Excellentbrandsh.
To cancel an appointment or request a refund, please contact us as soon as possible:
Excellentbrandsh
501 Pinner Weald Way Suite 201
Cary, NC 27513
United States
Phone: +1 919 439 9776
Email: correspondence@excellentbrandsh.world
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to excellentbrandsh.ddd. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.